Thank you for shopping at Saur Mandal Solar. We strive to provide high-quality solar products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

• You have [Number] days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• You will need to provide the receipt or proof of purchase.
• Certain items are non-returnable, including:
  • Items that have been installed or used.
  • Custom-made or special-order items.
  • Items marked as non-refundable.

2. Return Process

• To initiate a return, please contact us at [Your Contact Information] with your order number and reason for the return.
• We will provide you with instructions on how to return the item.
• You are responsible for paying the return shipping costs. We recommend using a trackable shipping service and insuring the package, as we are not responsible for lost or damaged returns.
• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

3. Refunds

• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within [Number] days, depending on your card issuer’s policies.
• Shipping costs are non-refundable.
• A restocking fee of [Percentage]% may apply to returned items. This fee will be deducted from your refund.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [Your Contact Information].
• The exchange process will follow the same steps as the return process, with the replacement item being shipped to you once the original item is received and inspected.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with photos of the damaged item and packaging.
• We will work with you to resolve the issue, which may include a replacement, repair, or refund.
• We may require you to return the damaged or defective item to us. In this case, we will cover the return shipping costs.

6. Cancellations

• You may cancel your order within [Number] hours of placing it. To cancel your order, contact us at [Your Contact Information].
• If your order has already been shipped, you will need to follow the return process outlined above.
• Custom-made or special-order items cannot be cancelled once production has begun.

7. Warranty Claims

• For warranty claims, please refer to the manufacturer’s warranty policy. We will assist you in processing warranty claims with the manufacturer.
• Warranty coverage varies by product and manufacturer.

8. Contact Us

• If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].

Thank you for choosing Saur Mandal Solar!